Please be aware of the upcoming changes to your flexible spending accounts. Our current administrator, Custom Benefit Service, Inc. has been purchased by Eagles Benefits by Design, Inc., which is a flexible spending administrator from Stuart, FL. There will be no changes to election amounts or plans, but there were changes to customer support numbers and claim submissions.
On July 1, 2021, Eagles Benefits by Design took over claim administration and phone support, but all other services remained unchanged, meaning your current TakeCare Visa card, Myflexonline.com, and MyFlex mobile app have continued to work. New customer support info changed to:
- 1-800-726-5603
- Fax- 772-334-7059
- support@eaglesbenefits.com
- claims@eaglesbenefits.com
Your new EaglesFlex Mastercard will be mailed to you in the last two weeks of September. Please make sure your mailing address is correct.
On Sept. 26, 2021, TakeCare Visa cards will be turned off to transfer all account and claim info to the new system. Your account will still be active, but you will only be able to submit claims manually until Oct. 1.
On Oct. 1, 2021, you will begin using your new Eagles Benefits Mastercard for your expenses. All your account info, elections, balances and claim information will be transferred over and be accessible via the new customer portal and mobile app.
New accounts can be created by going to eaglesbenefits.com, and clicking the “Login/Register” button at the top of the page. Once registered, you will have access to your account details, can submit claims, order replacement cards, and more.
The new EaglesFlex mobile app can be downloaded from the App Store or Google Play and will use the same username and password created on the consumer portal.
***You will not be able to create a new account or activate your new card until Oct. 1. Accounts are marked as “suspended” in the new system to prevent access until October 1st. ***
Please feel free to contact Eagles Benefits at 1-800-726-5603 with questions you may have.
For more information, visit our Benefits Webpage https://benefits.cf.edu/fsa.htm.