Teladoc Now Offering $0 Copay for Members of All Health Plans

Our account with Teladoc has now been set up to allow $0 member cost for members in all of the FCSRMC Health Plans, including the High Deductible Health Savings Account, until the COVID-19 crisis is over. Once that time comes, we will let you know when the copay will revert back to the normal cost share.

Teladoc has been working around the clock to implement the mass changes not just from the Florida Blue groups, but all their other contractors as well. Given the extremely fast pace and desire to implement this change quickly there may be unforeseen issues along the way. We ask for your understanding and patience during this crisis.

• If an issue occurs and the member is charged a copay upfront for any reason, please note that when Florida Blue receives the claim from Teladoc, the claim will process at 100% and the member will be automatically refunded via their original payment method from Teladoc.

Click on this flyer and below is a step-by-step video on how members can register. We recommend registering right away so when the time comes the members account is set up and ready to go.

Teladoc Registration Video

Teladoc is adapting to their high demand because of this crisis and have made additional enhancements to their services:

• Physicians can now provide a doctor’s note that recommend a 14 day quarantine if a patient is experiencing symptoms of Covid-19
• Teladoc is now approving 30 day prescription refills and extended 90 day refills, as appropriate.
• Call back feature has been enabled for members that call the member contact center, removing the need to wait on hold. (Members can still register for an appointment via the app and website)
• If call volumes are high, the “Fastest appt. available” will be displayed without the option to schedule in effort to reduce wait time.

Teladoc Getting Started Flyer