Tivity Health is reaching out to address questions surrounding the coronavirus and the Fitness Your Way® program. We understand this is a stressful time, and they can assure you that they are monitoring the situation closely and determining the best possible options to help members take care of their health and remain active while staying at home. Tivity Health is providing a variety of options to members enrolled in the gym membership discount program.
Taking care of our health is important now more than ever. They understand that members may have questions about their Fitness Your Way benefit during this time. They are providing the option to reduce your monthly membership rate, and providing access to BurnAlong, a virtual workout and wellness program members can access from home. Members can contact customer service (1-888-242-2060, Monday-Friday, 9 a.m.-6 p.m.) regarding the options below.
• Members can reduce their monthly rate from $29 to $15 for 3 months and receive a BurnAlong subscription (on demand fitness solution). If members select this option, they will pay $15 a month for 3 months.
• Members can suspend their billing through April 30. If refunds are needed, Tivity Health’s customer service team can assist members with processing a refund. This date is based on the current social distancing guidelines. If this date extends beyond April 30 and a member requested suspended billing, their suspension will automatically extend to the new date (no need to call customer service).
• Members can cancel their membership.
3-month reduced Fitness Your Way rate of $15/month, with a 3-month BurnAlong subscription
The reduced Fitness Your Way membership will allow members to maintain their active memberships at any gyms where they’ve enrolled, and they can resume their activity as soon as the gyms reopen. The BurnAlong subscription includes 1,500+ videos across 45+ categories – from cardio to mindfulness to stress management. Classes are led by hundreds of health and wellness professionals, with new classes added daily. Participants can take classes alone or join live private sessions for the social motivation of seeing and hearing others.
Our ongoing mission is to give members the opportunity to live healthy, active lives even during these challenging times. Please call 1-888-242-2060 to get your reduced rate and BurnAlong subscription, or to discuss a financial hold on your account. In addition, many gyms are offering live online classes, which your members can access where they have a membership through Fitness Your Way.
This information can also be found by clicking HERE.
BurnAlong is a third party provider and is not owned or operated by Tivity Health or its affiliates. Fitness Your Way member who accepts offer will receive a 3-month subscription to BurnAlong subject to BurnAlong subscription terms and conditions. Fitness Your Way member must have Internet service to access BurnAlong service. Internet service charges are responsibility of Fitness Your Way member.